How can I inquire about a failed e-load recharge?
- thePAY
- Date 2023-12-08
- Hit 1235
If your E-load recharge fails, you can check the reason by clicking on “Fail” in the Recharge History. The failed payment amount will be refunded and stored as thePAY Cash. thePAY Cash can be used for recharging other numbers or purchasing other products.
You can contact thePAY customer service center for further inquiries and details.
Tel: 1666-0146.
