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E-load recharge cancellation or refund involves international transactions. 
1. Please note that once the transaction is successfully completed, it cannot be cancelled or refunded. 
*It's important to double-check before proceeding with the recharge. 
2. If a transaction fails, the refund will be automatically processed and stored as thePAY Cash, which can be used for your next transaction.

If you contact our customer service, they can assist you with any inquiries or concerns you may have regarding this matter.