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If the recharge fails, you can check the reason for the failure by selecting the “Fail” option in the Recharge History. The payment amount for the failed recharge will be refunded and stored as thePAY Cash. You can use thePAY Cash for future recharges or purchases. 

If you have any further inquiries or need assistance, please contact thePAY customer service at Tel: 1666-0146. They will be able to provide you with more detailed information and support.